Parents
Dear parents,
You are a very important part of our summer school as you have chosen to give your child a unique opportunity to both improve his or her English knowledge, and have a memorable experience in a stimulating, international environment.
Your child will receive a Digital Student Handbook before leaving for our summer school at Cheam School or Southampton Solent University. Please encourage your children to read the information carefully as it contains essential information about the summer school. You can read it, too, as it will answer many questions you as parents may have about your child’s forthcoming experience. You will also find below the Parental Consent Form. Please make sure it is filled in and sent to us prior to your child’s arrival at our school.
I would like to reassure you that my staff and I at Summers Abroad will do our very best to ensure that your child has a rewarding, safe and very enjoyable experience with us.
Best wishes,
Russell Lynch
Director
Summers Abroad
Complaints Procedure
Our students’ satisfaction is of the utmost importance to us.
If you wish to complain, please follow the procedure below. We will spare no effort to
ensure that your complaints are dealt with as soon as possible.
While in school:
1. Speak to an appropriate member of staff, such as teacher / activity leader and ask them to take you to their line manager, the Head Teacher or the Activities Manager respectively.
2. If your complaint is not resolved at this level, you must put your complaint in writing and ask to speak with the Centre Manager.
3. If you are not content with the response, you can email the Director, Russell Lynch at: russell@summersabroad.com
4. If, having followed steps 1-3 above, you are not satisfied with the outcome of your complaint, you may want to contact the British Council.
British Council Customer Service UK
Bridgewater House
58 Whitworth Street
Manchester
M1 6BB
Before you arrive or after you have left school:
1. If you have a complaint, please put it into writing (email), explaining the details as fully as possible.
2. We will reply to you by email acknowledging your complaint and asking you to confirm or further explain your concerns.
3. We will investigate your complaint as soon as possible and certainly no later than a month since your email has been received.
4. Once this has happened, we will contact you to confirm our findings and any solutions that you may agree on.
5. If at this stage you are still not satisfied with how your complaint has been dealt with, you should contact us again to let us know.
6. We will review the investigation and decisions made and contact you again with the results of this review in order to confirm our final position and further explain our reasons.
7. If, having followed steps 1-6 above, you are not satisfied with the outcome of your complaint, you may want to contact the British Council.
British Council Customer Service UK
Bridgewater House
58 Whitworth Street
Manchester
M1 6BB